Webstore Refund & Exchange Policy

If you are dissatisfied with an item purchased from our website you may return it to Smart Sport Store  (or the Webstore within 48 hours) for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.

Conditions for exchange or refund

  1. We will exchange or refund a product provided that:
    1. there is valid proof of purchase, i.e. till slip or online proof of payment
    2. it is within 1 months of the original purchase date;
    3. it is in its original packaging or condition, i.e the security seal or shrink wrap is intact (if applicable), product is unworn and unused and the online store’s price ticket is attached.
  2. For hygiene reasons, underwear may not be returned or exchanged.
  3. Refunds and/or exchanges will be accepted at any Smart Sport Store, provided that the above requirements are satisfied.
  4. All refunds are processed strictly in accordance with the original sales tender type and only after confirmation that the funds were received in our bank account.

How do I return or exchange a product?

If you wish to exchange/return something that you purchased online at www.smartsportscricket.com and have met the above conditions for refund or exchange, you can do so by Return the selected item to Smart Sport Store, together with your invoice.

How do I return or exchange a product if it is damaged or incorrect?

If you wish to return something that you purchased online at www.smartsportscricket.com because the item you received is either damaged, or not what you ordered, you can do so by Return the selected item to Smart Sport Store, together with your invoice.